CONTRACT TERMS & CONDITIONS OF STAY
These Contract Terms and Conditions of Stay are legally binding and contain the Agreement between the Client and The Stables Courtyard Limited (The Owner; also known as Wolds Wine Estate) relating to the staying in the accommodations and/or the hiring of Equipment.
A booking by a Client together with these Contract Terms and Conditions of Stay (communicated in writing, in person or electronically) of the booking will constitute the Client’s acceptance of, and agreement to be bound by, their contents.
Contract Terms and Conditions of Stay (The Agreement) may only be amended to the extent agreed in writing by The Owner.
In these Contract Terms and Conditions of Stay words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions of Stay.
Agreement (The) means these Contract Terms and Conditions of Stay.
- Booking Confirmation means the email confirmation of booking issued by the Owner to the Client containing details of the Equipment, Period of Hire and Hire Charge.
- Client (The) is the person entering into a rental agreement with the Owner and who is Principal to all obligations to this Agreement.
- Equipment is all the physical items included but not limited to: pod/lodge, yurt tent, shepherd hut, bed and mattress, door mat, rug, cooking facilities and equipment, furniture, lighting, table, chairs, bedside tables, storage and clothes hanging, and accessories.
- Group booking means more than one accommodation unit for a family/friends group.
- Hire Charge means the amount payable by the Client to the Owner as specified in the Booking Form.
- Owner (The) is The Stables Courtyard Limited, registered address: 12 Bridgford Road, West Bridgford, Nottingham NG2 6AB and/or their subcontractors or agents.
- Period of Hire means the period of which any equipment is required, as identified in the Booking Form, to be ready and available for use.
- Payment and Booking Confirmation
2.1 No verbal representations or arrangements are recognised by The Owner.
2.2 A booking may only be deemed valid once The Client is in receipt of a Booking Confirmation and the Hire Charge has been received by the Owner.
2.3 The Owner reserves the right, without giving reasons, to refuse a booking.
2.4 The Client must notify the Owner of any issues with the Booking Confirmation within 7 days following receipt of the Booking Confirmation or before the start of The Client’s stay if that occurs within 7 days.
2.5 If the booking is made in advance of 90 days from the check-in date then 30% will be payable immediately with the balance due 90 days prior to check-in. Any bookings less than 90 days in advance of the check in date must be paid in full immediately.
2.6 If The Client is unable to pay the balance before the stated due date, The Client will forfeit the deposit and the booking will be cancelled.
2.7 All bookings are subjected to a £100 refundable security deposit per accommodation.
2.8 The Owner aims to refund security deposits within ten working days of The Client’s departure. It can take longer if deductions are involved for repairs or replacements. The security deposit is to cover any costs to The Owner for damage or breakages and for extra cleaning required after a stay. Security deposit refunds are made by bank transfer, and guests are reminded that we will need their bank details in order to make the refund.
2.9 All payments must be made in accordance with the terms stated on The Owner’s Booking Confirmation or these Contract Terms and Conditions of Stay. Failure to remit payment in advance of the rental term will result in the termination of the rental Agreement.
2.10 The Client must be over the age of 18
2.11 All bookings must include 1 or more adults aged over 18. If anyone under the age of 18 is part of the booking then they must be accompanied by an adult aged 18 or over at all times whilst on site.
- Group Bookings
3.1 The Owner has the right to refuse Group bookings if we feel that this may be of detriment to other Clients.
3.2 Hen parties and all-adult groups are only accepted with prior written agreement from the Owner. Agreement to additional terms and conditions may be required
3.3 Hen Parties will be required to book the entire site for the entirety of the stay along with other conditions (this may also apply to other group bookings).
3.4 We do not allow Stag Parties
3.5 If you have any queries regarding group bookings please email email@example.com.
3.6 Different rates and/or security deposit amounts may be applicable to Group Bookings, these will be agreed separately with The Owner.
- Acceptance of the Equipment
4.1 The Client shall satisfy himself that the equipment as supplied by The Owner corresponds to the Booking and Agreement and is in working order. Any part of the Equipment found to be faulty shall be notified to The Owner within two hours of receiving the equipment. Failure to do so will render The Client responsible for the total payment of the hire.
- The Accommodation
5.1 Check-in times will be no earlier than 14.30 on the arrival date.
5.2 Check-out must be no later than 11am on the departure date or as arranged in advance with The Owner.
5.3 No refunds will be given for earlier check out.
5.4 The Client accepts full responsibility for all Equipment.
5.5 The contract/price includes rental of the lodge (and it’s contents), bed linen, pillow and duvet, use of the designated Estate grounds (where permitted), use of water (within reason), use of electricity (within reason), car parking and final clean check.
5.6 The contract/price does not include, among other things; washing of dishes, wood for fires, charcoal for BBQ’s, emptying of bins and putting rubbish into the appropriate bins/recycling, sweeping of the floor, or mess/confetti outside. If any of the bins being put out, sweeping, clearing the BBQ and wood stove or washing up is not done The Owner will charge £25 per additional staff hour.
- Client’s Responsibility
6.1 The Client must accept full responsibility for all equipment and accessories provided.
6.2 The Client shall keep the Equipment in a good condition and not subject it to any misuse or wear and tear over that consistent with normal and reasonable use. Maintaining where applicable the manufacturers’ recommendations.
6.3 The Equipment should not be altered, modified or adjusted without The Owners’ prior consent.
6.4 The Client is responsible for reading carefully and adhering to the safety and operating instructions for the hire of the equipment/accommodation; should any of these operating and safety instructions not be understood, The Client agrees not to use the equipment until having a complete and full understanding of how to safely operate the hire equipment.
6.5 The Client must be aware that any injury or damage caused by disregarding the safety guidelines is entirely the fault of The Client.
6.6 The Client should not use their own cooking or other gas appliances of any kind inside the accommodation.
6.7 The Client should also not use naked flames or smoke (including E-Cigarettes) within the accommodation. Careful due care and attention must be observed at all times by the Client.
6.8 The Client should adhere to noise level regulation as regards to music/sound systems: no music will be allowed between 10pm and 10am. If The Client is asked to lower levels on sound systems and The Client does not comply, The Owner reserves the right to remove sound systems and return them at check out.
6.9 The Client must respect the privacy of other guests on the Estate.
6.10 The Client should only bring food and drinks for their own consumption: casual vending is not allowed.
6.11 The Client must be aware that any goods other than the owner’s products will not be accepted as replacement under any circumstances.
6.12 It is the responsibility of The Client to ensure that all possible steps are taken to avoid injury.
6.13 Power – phones and cameras can be charged but at the Clients own risk. The charging of E-Cigarettes is prohibited within the accommodation.
6.14 The Client will abide by all site rules which are located here. The site rules may be updated at any time without notice. It is advised that the Client familiarise themselves with the Site Rule prior to their stay.
6.15 If the Site Regulations or any of these Terms are breached by The Client, The Owner we may ask The Client to terminate their stay and leave the site immediately without a refund.
- Loss or Damage to Owner
7.1 The Client shall during the period of hire be responsible for the maintenance and safe custody of the Owner’s equipment.
7.2 The Client shall be responsible for any damage and loss caused to The Owner’s equipment by his/her acts and omissions regardless of culpability.
7.3 The Client agrees to pay upon request by The Owner all costs incurred by The Owner in rectifying the condition of the equipment if it is returned damaged, unclean or incomplete.
7.4 The Client agrees to pay an appropriate administration fee for any work The Owner needs to complete to rectify any loss or damage.
7.5 The Client must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow the site instructions about where to place rubbish etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs.
7.6 If the accommodation unit is not left in an acceptable condition and the Owner has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £25 per individual staff hour.
7.7 Any additional payment requests may be taken automatically from the Clients payment card, deducted from the Client’s security deposit (if applicable) or invoiced to the Client.
- Loss and Damage to Client
8.1 All of the client’s possessions are the sole responsibility of the client.
8.2 The Owner does not take any responsibility for any loss or theft that may occur before, throughout or after the event
8.3 The Owner will not refund or reimburse the sum of the loss or theft to the client.
- Liability to Third Parties
9.1 The Owner will not be responsible for and The Client will indemnify The Owner against all claims for the injury to persons or loss or damage to property.
9.2 The Client expressly acknowledges that The Owners are not the original manufacturer or supplier of the equipment. The Owner accepts no liability for any injury or death from any claim or proceedings arising from this contract with The Client.
- Cancellation Policy: Client cancellation
11.1 If you have to cancel your holiday please let us know as soon as possible and we will try to work with you to find the best solution.
11.2 In all cases we will endeavour to re-let your accommodation. If we are successful then we will refund all monies paid to us less an administration fee of £50 per pod/unit to cover re-advertising costs and our time.
11.3 If your holiday is more than 9 weeks in the future, then we will also offer you an alternative date even if we are unsuccessful at re-filling your existing date, this may be subject to a difference in price. We will retain the 30% deposit paid, if we are unable to re-let the accommodation and we can’t find a suitable alternative date.
11.4 If your holiday is less than 9 weeks in the future and we are unable to re-let the accommodation then the entire booking amount is payable and will not be refunded.
11.5 If The Client’s stay is terminated early, the entire booking amount is payable.
11.6 It is a condition of the booking that The Client obtains appropriate travel insurance for all members of the group. This should ideally cover illness, cancellation and injuries during your stay.
11.7 If The Client decides to make a major change to their booking The Owner may charge a fee. The Owner is not obliged to make any changes to the holiday after the booking has been confirmed, unless The Client wishes to add packages to their holiday, subject to availability, add a booking, or move their holiday to a more expensive period.
- Cancellation Policy: Owner cancellation
12.1 The Owner does not expect to have to make changes to The Clients booking, however sometimes problems happen, and bookings have to be changed or cancelled. The Owner will only change or cancel your booking:
12.1.a if necessary to perform or complete essential remedial or refurbishment works; or
12.1.b for other reasons unforeseen at the time you made your booking and outside of The Owners reasonable control. This may include occasions where the accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other unforeseen event.
12.2. If The Owner does need to change or cancel your booking for the reason stated in 12.1.a, The Owner will do their best to offer you a suitable alternative booking. If The Owner is not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and The Owner will refund The Client the total amount paid for the booking.
12.3 If The Owner does need to change or cancel The Clients booking in line with 12.1.b, because it becomes impossible to deliver the booking due to unforeseen events beyond The Owners reasonable control, The Owner will do their best to offer The Client a suitable alternative booking for either the same dates or alternative dates. If The Client doesn’t accept the alternative offered, the booking will be deemed cancelled and no refund of any amounts paid will be offered.
- Force Majeure
13.1 The Owner is not liable for refunds or expenses incurred by the Client in the event that the Owner is prevented from fulfilling the Client’s booking as a result of circumstances beyond the Owner’s control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). The Owner recommends that the Client has adequate holiday insurance to cover this.
- Governing Law
14.1 The Agreement shall be construed in accordance with the law of the United Kingdom and any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the courts of the United Kingdom.
15.1 No Pets are allowed
15.2 The Owner reserves the right to request that The Client terminates their holiday if The Client brings a pet.
- Lost Property Returns
16.1 For lost property returns, the Owner charges £10 for small items and £15 for large items towards staff costs for travelling to a Post Office, postage and packaging.
17.1 The prices on The Owner’s website are not binding and The Owner reserves the right to modify these prices. The price stated on the booking confirmation (sent after payment) is binding. Special offers and/or discounts cannot be used after you have booked your stay.
18.1 The Client acknowledges they will be staying at a farm with animals and potentially dangerous farm equipment amongst other hazards. The Client is also to acknowledge that some of the equipment, including the BBQs, gas stoves and wood burning ranges may be dangerous if misused.
18.2 The Owner is not responsible for accidents (to the greatest extent permitted by law).
18.3 The Client must supervise their Children at all times.
19.1 It is not permitted for The Client to have visitors.
- Complaints Procedure
20.1 If the Client wants to make a complaint it is advised they contact the Site Manager as soon as possible. If a genuine complaint is not settled to The Clients satisfaction, then The Client can write to firstname.lastname@example.org within 14 days of your departure.
- Validity Clause
21.1 In the event that a court finds that a condition in these Booking Terms and Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.