OPERATIONS or GENERAL MANAGER: Cafe/Restaurant/Deli
Wolds Wine Estate is opening a cafe/restaurant and deli within a new purpose built space. To achieve this we are looking for a Operations Or General Manager to lead and manage the new cafe, restaurant and deli area of the business. They must have relevant experience, be driven and passionate about delivering great value and customer satisfaction. It is an exciting time to join the family here as our wines and vineyard are getting national recognition, our ciders are winning awards and we push on with our ambitious growth plans.
Role Overview
We are seeking a charismatic and experienced Operations or General Manager to set up, manage and run all aspects of our new cafe, restaurant and deli space. The set up will involve overseeing the kitchen install and set up of seating/serving areas followed by the hiring and managing of the whole team to run the business. This role requires a dynamic leader with a passion for hospitality, strong business acumen and a knack for innovation. You will work directly with the owner to develop and deliver the strategic vision for the Estate.
Responsibilities
Leadership & Management: Hire and lead a team to support the delivery of our cafe, restaurant and deli space. Create a positive, energising and high performing work culture.
Operational Excellence: Ensure that the cafe, restaurant and deli run smoothly.
Financial Performance: Drive operating profit and report on key performance indicators such as revenue growth, operating profit and visitor/employee satisfaction.
Visitor Experience: Uphold our exceptional visitor experiences, ensuring high levels of satisfaction and repeat business.
Continuous Improvement: Continuously seek ways to improve our offering to develop the business, improve operations and enhance the visitor experience.
Qualifications
Experience: A minimum of 2 years’ experience in a senior management role within the F&B industry, preferably with experience of setting up from scratch (e.g. kitchen design/layout, hiring new team, marketing etc).
Leadership: Proven track record of effective leadership, with the ability to inspire and manage a small, effective and diverse team.
Diligence: You will be responsible for key processes such as Health and Safety, Food Hygiene, Alcohol Licensing and Standard Operating procedures so you will need a strong operational mindset to ensure we are always compliant to legislation.
Financial Acumen: Understanding of financial management, budgeting, and reporting.
Visitor Focus: Deep commitment to delivering exceptional visitor service and satisfaction.
Communication: Excellent interpersonal and communication skills.
Benefits
- Competitive salary (£32-45k)
- Performance related bonus
- Pension contributions
- Discounted wine, food and other goods
- Exciting opportunity to push the business in a new direction from scratch
- Working at a fantastic site with huge potential and engaged owners
- Free on-site parking
Details
Workplace: Wolds Wine Estate, NG12 5BS. Occasional need to travel. Home working will not be an option.
Hours per week: 40 but will be expected to be flexible
Working Pattern: Flexible to meet needs of the business with evening and weekend work the norm.
To Apply: Email Covering Letter and CV to info@woldswineestate.com